Except where stated, standard delivery is next day; should you require your delivery to be made same day or within a specific time period please call 01624 800061 to place your order.
Delivery is not available on Sundays (except for Mothering Sunday) or public holidays, orders will be delivered on the next working day.
To avoid problems or delays with delivery, please ensure that you have included the full address details, including accurate postcode of the intended recipient and telephone number, together with your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.
In the case of delivery to certain locations, where a third party is involved, such as offices, hospitals, Funeral Directors, and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.
Please note that The Flower Studio is only responsible for delivering to the address you quote (or to a neighbour if no one is at home) we regret that where the goods have been correctly delivered we cannot accept responsibility if the intended recipient has moved, or lives elsewhere, and the actual receiver refuses or fails to return item(s).
Where the delivery driver is unable to find someone to accept delivery they will deliver to a neighbour, leave in a secure location or leave a card at the address for the recipient to make contact.
If flowers have been returned to the shop, we will wait to be contacted by the recipient to arrange customer collection, or re-delivery, please note that re-delivery may not be possible on the original delivery date.
In the instance of there being difficulties in delivering your order to the intended recipient we reserve the right to contact the recipient using the contact details you provide at the time of placing your order.
Daytime deliveries take place between 8:30am and 6pm Mon - Sat.
For Guaranteed “AM” or “PM” delivery, please Tel 01624 800061. There is an additional delivery supplement of £4.00 for this service.
All online Funeral Orders must be placed at least 24 hours prior to the requested delivery time to ensure we can prepare your selected tribute.
If you need to place a Funeral Order for delivery within 24 hours, please contact a member of our team on 01624 800061 for assistance.
Peak Period Delivery
During peak periods (Valentine’s Day, Mother’s Day period, Easter weekend and Christmas period 18th - 28th December) deliveries will take place between 7.30am and 6.30pm on the requested delivery date. During these periods, no requests for delivery times either morning or afternoon, will be accepted.
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